Book Online - Treetops Guest House
Terms and Conditions
The following Terms and Conditions apply to all bookings made with Treetops Guest House. We kindly ask that you take a moment to read them prior to making a Booking.
In these Terms and Conditions the following definitions apply:
“Company” or “we” means Treetops Guest House
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Terms” means these terms and conditions.
All Bookings at Treetops Guest House are subject to these Terms.
At the time of booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
3. Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence and a valid credit or debit card which will be swiped in the presence of the card holder. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, Guests may check-in at any timebetwween 5pm and 6.30 p.m. on the scheduled day of arrival
On the day of departure we kindly ask all guests to vacate their rooms by 10.
Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Company or the Hotel.
We accept the following methods of payment: Credit Card, Visa; debit cards - Visa/Delta and Visa/Electron.
.At the time of check-in we will authorise the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorisation by another valid form of payment, including cash .
All outstanding charges must be paid for in full on check-out from the Hotel.
5. Cancellation Policy and No Shows
Changes and cancellations to bookings made up to 2 days before the arrival date/time are without charge. Thereafter the deposit may be charged. The total value of the booking may be charged if changes/cancellations are made with less than 24 hours notice.
Cancellation or non-arrival will result in the forfeiture of the prepayment.
6. Changes or Cancellation by the Company
Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund but we shall have no further liability to you arising out of such cancellation. We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.
We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
Treetops Guest House has free on-site parking, however we do not accept any liability for loss or damage incurred whilst vehicles are parked on the premises.
9. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Guest House procedures and/or requests with regard to conduct and respect for the property of the Guest house, guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests. We reserve the right to refuse accommodation or services or remove you and members of your party from the Guest House if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. We reserve the right to charge against the credit/debit card, any loss incurred in respect of disturbance of other guests.
10. No Smoking
Guests are not permitted to smoke in rooms or public areas. An additional charge of £200 will be made to cover additional deep cleaning.
11. Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
12. Governing Law and Jurisdiction
The Contract and any non-contractual obligations arising in connection with it are governed by English law.
The English courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the English courts (on the grounds that the English courts are not a convenient forum or otherwise).